Overseas

General questions

Is your product available in my country?

We ship the products by air with UPS.
We are able to ship the product to the country where UPS can deliver.

For proofer PF102W, please check the plug type and voltage in your home.

Does it come with a warranty?

Yes, we offer a limited warranty.
Please see the page: Limited warranty

How much will import duties and custom taxes be?

Customs offices in your country may impose fees, import duties or any other taxes incurred in the country.

Japan Kneader has no control over those taxes.
To find out about the taxes, please use HS codes;
RS201/RS101: 843810
SB-01/SB-04:392490
SB-02:681099

For more information on customs, please contact your local customs office.

Where can I find the latest information about promotions?

We keep you updated through Instagram and Facebook.
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Do you have more videos about the products?

Please check and subscribe our YouTube channel!

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Do you have any physical stores in Japan?

We do not have the physical stores in Japan.
We are able to ship the products to the place where you will stay in Japan.

Please send an inquiry for domestic delivery.

About the Dough Sheeters

What are the difference between RS201 and RS101?

The main difference between RS201 and RS101 is the size.

Open exterior dimensions (main body);
RS101: 830 × 490 ×200mm
RS201:1030 x 580 x 270mm

The recommended amount of the dough at a time;
RS101: 250g~300g
RS201: 500g~600g (2 types of boards are available)

After use;
RS101 can be taken apart and can be stored in a storage tote bag or in your kitchen.
RS201 is foldable and can be put away compactly.

Where they are used;
RS101 is mainly for home bakers who enjoy baking small amounts of pastries.
RS201 is used at home, in small bakeries, cafes and restaurants.

What is the thickness range?

RS201

The thickness can be adjusted, 0~27mm.
0~2mm (by 0.5mm), 2~27mm (by 2.5mm)

RS101

The thickness can be adjusted 0~17.5mm
0~5mm (by 1mm), 5~17.5mm (by 2.5mm)

Is the roller detachable?

The roller of RS201 is detachable and washable.

The roller of RS101 is not detachable.

How do I clean the storage tote bag for RS101?

<When the stains stand out>
Use mild detergent mixed with lukewarm water and pat the stain with a cloth. 

<When you clean a bag>  ※Hand wash is recommended
Wash a bag by hand with a mild detergent mixed with lukewarm water. 
Wash away the detergent with cold water thoroughly.
※Please avoid using a dryer or dehydrator.

<Drying method>
Lay a bag flat to dry in a well-ventilated place.
Make sure to avoid direct sunlight.

Note: the bag may shrink, even following the above instruction, when exposed to water.

How much of the dough can be rolled out at a time?

Maximum recommended amount of the dough at a time with;

RS101+SB-03 :300g

RS201+SB-01/SB-02 :600g

RS201+SB-04 :1000g

Can I prepare (make) the board myself?

We do not recommend customers to prepare the Sheeter Board by themself.

Please use our exclusive Sheeter Board for our Dough Sheeters.

There are possibilities that Dough Sheeter may not work properly. 

About the Proofer

Where can I get the transformer?

We do not prepare the voltage transformer and plug adapter.

Please find the right one for your kitchen.

※The limited warranty does not cover failure due to use of the transformer, and the power cord that is not supplied with PF102W.

Why is the internal temperature not lower than the set temperature?

PF102W does not have the function to lower the temperature than room temperature.
It also does not have the function to control humidity.

What size of the baking tray can be used with PF102W?

The recommended baking tray size is 410 x 320 mm.

Please find more information from our leaflet