Frequently Asked Questions
If you have any questions or concerns, please feel free to contact us.
General Questions
Can you ship the product to my country?
We ship our products by air via UPS to all countries where UPS delivery is available.
Do the sheeter and the board come in the same package?
The sheeter and the board are shipped in separate packages. While we send them on the same day, delivery dates may vary depending on the destination and shipping conditions.
Do you have any importers in my country?
We have distributors in several countries. Please visit the "Distributors" page for more information!
Does the product come with a warranty?
Yes, we offer a limited warranty. Please refer to the "Warranty" page for more information.
How much will import duties and custom taxes be?
The customs office in your country may impose fees, import duties, or other taxes.
Japan Kneader has no control over these charges. To find out about the applicable taxes, please use the following HS codes:
RS201/RS101: 843810
SB-01/SB-04: 392490
For detailed information, please contact your local customs office.
Do you have more videos about the products?
Check out our YouTube channel for more videos!
We upload tutorials and recipes for bread and pastries you can create with our products. Subscribe to our channel to get notifications whenever we release a new video or launch a new product!
Why is the price indicated in JPY?
Our products are priced in JPY (Japanese Yen).
We recommend confirming the price in your currency before placing an order, as exchange rates fluctuate frequently and may affect the price.
Where can I check the shipping fee?
The shipping fee will be automatically calculated when you enter your shipping destination on the checkout page.
How long will it take to receive my order?
Delivery usually takes about a week, though times may vary during peak seasons or due to customs clearance. We will provide a tracking number after dispatch, so you can track your package.
Are there any additional taxes I need to pay?
Import duties and VAT will be applied by your country's customs agency, and payment will be required upon receipt of the products.
Is it possible to exchange or return the item?
We cannot accept exchanges, returns, or refunds once the products have been shipped.
About the Dough Sheeters
What is the difference between RS201 and RS101?
To learn more about our sheeters and the differences between the RS101 and RS201, visit the "Dough Sheeter" page.
Dimensions:
RS101: 830 × 490 × 200 mm
RS201: 1030 × 580 × 270 mm
Max Dough Amount:
RS101: 300–500 g
RS201: 600–1000 g
Storage:
RS101: Can be disassembled
RS201: Foldable
Use:
RS101: Home bakers
RS201: Home, micro-bakeries, cafes
What is the thickness range?
RS201 Thickness Adjustment:
0–2 mm (in 0.5 mm increments)
2–27 mm (in 2.5 mm increments)
RS101 Thickness Adjustment:
0–5 mm (in 1 mm increments)
5–17.5 mm (in 2.5 mm increments)
Is the roller detachable?
The RS201 has a detachable roller, while the RS101 has a fixed roller.
How do I clean the storage tote bag for RS101?
Stain Removal:
Dilute mild detergent in lukewarm water and gently blot the stain with a cloth.
Cleaning the Bag:
Hand wash the bag with mild detergent and lukewarm water. Rinse thoroughly with cold water to remove all detergent. Avoid using a dryer or dehydrator.
Drying Instructions:
Lay the bag flat to air dry in a well-ventilated area, out of direct sunlight.
The bag may shrink when exposed to water. Hand wash is recommended.
How much dough can be rolled out at a time?
Maximum Recommended Dough Amount per Use:
RS101 + SB-03: 300 g
RS101 + SB-05: 500 g
RS201 + SB-01: 600 g
RS201 + SB-04: 1000 g
Can I use a custom board with the sheeter?
We do not recommend using a custom board with the Dough Sheeter, as it may impact its performance.
Please use our exclusive Sheeter Board, designed specifically for our Dough Sheeters.
What are the compatible sheeter board for each model?
RS101: SB-03, SB-05
RS201: SB-01, SB-04
Can I purchase a sheeter board individually?
The board is available for individual purchase. Check our shop page for options.
Can I wash the dough sheeter and sheeter board?
The Dough Sheeter is washable, but please handle it with care and ensure it is completely dry before storing. For the board, we recommend washing it with a soft material to avoid damage.
Purchase within Japan
Do you have a physical store in Japan?
We do not have a physical store in Japan at this time. If you are traveling to Japan or are already there, we can deliver our products to your hotel, place of stay, or a Yamato sales/branch office.
Please contact us if you'd like to place an order within Japan.
What is the shipping cost within Japan?
We offer free shipping within Japan for orders over 5,000 yen.
For orders under 5,000 yen:
A fee of 990 yen (including tax) will be charged.
For Okinawa and remote islands:
A fee of 3,300 yen (including tax) applies.
Products will be delivered via Yamato Transport.
Are the dough sheeters duty-free?
Our dough sheeters are not duty-free. A 10% Japanese consumption tax applies to all purchases.
Please contact us to place an order within Japan.
Would it be possible to have it delivered to the hotel where I will be staying?
Yes, we can deliver your order directly to your hotel.
Please note that domestic orders within Japan cannot be processed through our international online store. To place an order, please contact us via the contact form.
What are the dimensions and weight of the products?
Please refer to the "Dimensions" section on each product page for details.