Is your product available in my country?
We ship the products by air with UPS.
We are able to ship the product to the country where UPS can deliver.
For proofer PF102W, please check the plug type and voltage in your home.
Does it come with a warranty?
Yes, we offer a limited warranty.
Please see the page:Limited warranty
How much will import duties and custom taxes be?
Customs offices in your country may impose fees, import duties or any other taxes incurred in the country.
Japan Kneader has no control over those taxes.
To find out about the taxes, please use HS codes;
For more information on customs, please contact your local customs office.
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Why the price is indicated in JPY?
Our products are sold in JPY (Japanese Yen).
Since the currency exchange rate changes frequently, please check the price with the currency in your country as a reference.
About the Dough Sheeters
What are the difference between RS201 and RS101?
The main difference between RS201 and RS101 is the size.
Open exterior dimensions (main body);
RS101: 830 × 490 ×200mm
RS201:1030 x 580 x 270mm
The recommended amount of the dough at a time;
RS201: ~1000g (3 types of boards are available)
RS101 can be taken apart and can be stored in a storage tote bag or in your kitchen.
RS201 is foldable and can be put away compactly.
Where they are used;
RS101 is mainly for home bakers who enjoy baking small amounts of pastries.
RS201 is used at home, in micro-bakeries, cafes and restaurants.
What is the thickness range?
The thickness can be adjusted, 0～27mm.
0~2mm (by 0.5mm), 2~27mm (by 2.5mm)
The thickness can be adjusted 0~17.5mm
0~5mm (by 1mm), 5~17.5mm (by 2.5mm)
Is the roller detachable?
The roller of RS201 is detachable and washable.
The roller of RS101 is not detachable.
How do I clean the storage tote bag for RS101?
<When the stains stand out>
Use mild detergent mixed with lukewarm water and pat the stain with a cloth.
<When you clean a bag> ※Hand wash is recommended
Wash a bag by hand with a mild detergent mixed with lukewarm water.
Wash away the detergent with cold water thoroughly.
※Please avoid using a dryer or dehydrator.
Lay a bag flat to dry in a well-ventilated place.
Make sure to avoid direct sunlight.
Note: the bag may shrink, even following the above instruction, when exposed to water.
How much of the dough can be rolled out at a time?
Maximum recommended amount of the dough at a time with;
Can I prepare (make) the board myself?
We do not recommend customers to prepare the Sheeter Board by themself.
Please use our exclusive Sheeter Board for our Dough Sheeters.
There are possibilities that Dough Sheeter may not work properly.
About the Proofer
Where can I get the transformer?
We do not prepare the voltage transformer and plug adapter.
Please find the right one for your kitchen.
※The limited warranty does not cover failure due to use of the transformer, and the power cord that is not supplied with PF102W.
Why is the internal temperature not lower than the set temperature?
PF102W does not have the function to lower the temperature than room temperature.
It also does not have the function to control humidity.
What size of the baking tray can be used with PF102W?
The recommended baking tray size is 410 x 320 mm.
Please find more information from our leaflet
Purchase within Japan
Do you have a physical store in Japan?
We currently do not have the physical store in Japan.
We will be able to ship the product to the hotel where you stay, or the Yamato sales / branch office.
Please contact us if you would like to order one within Japan.
What is the shipping cost for delivery within Japan?
We do not charge shipping costs for the delivery within Japan.
Are the dough sheeters duty free?
Our dough sheeters are not duty free.
You will have to pay 10% Japanese consumption tax to buy one.
Please contact us to order one within Japan.