One-year Limited Warranty

RS201/RS101/PF102W;
We provide a one-year warranty for replacement parts when;
① Dead on arrival: Products are damaged/ defective on their arrival
② Initial failure: the products stop working properly within a year after the date of shipment

SB-01/SB-02/SB-03/SB-04;
We warrant sheeter board when;
Dead on arrival: Products are damaged/ defective on their arrival

The below conditions apply to RS201/RS101/PF102W and SB-01/SB-02/SB-03/SB-04
We sent you a “notice of shipment” email once we ship out the product.
Please keep it as proof of the date of shipment.

＊This warranty does not cover incidental damage, malfunction, and failure arising from;
1. improper use, maintenance
2. accidental drop
3. a natural disaster
4. unauthorized/unprofessional repair, modification, or customization
5. using a transformer (PF102W)

＊This Limited Warranty does not cover the products purchased from sources other than Japan Kneader Co., Ltd.

 

How to claim;
Customers contact us from Inquiry form, and we ask customers to provide:

 ・the serial number* of the product

・an explanation of the cause

 

We may also ask you to provide:

・photos of damages

・a copy of the notice of shipment (email)

After we have enough information from customers, we warrant and ship replacement parts to a designated address.

(We will cover import duty as well as shipping fee.)

 

*Serial number is written on the bottom of the product, or the instruction manual.

 

Note： We do not accept any cancellations and return for personal reasons after shipment