One-year Limited Warranty
RS201/RS101/PF102W;
We provide a one-year warranty for replacement parts when;
① Dead on arrival: Products are damaged/ defective on their arrival
② Initial failure: the products stop working properly within a year after the date of shipment
SB-01/SB-03/SB-04/SB-05;
We warrant sheeter board when;
Dead on arrival: Products are damaged/ defective on their arrival
The below conditions apply to RS201/RS101/PF102W and SB-01/SB-03/SB-04/SB-05
*This warranty does not cover incidental damage, malfunction, and failure arising from;
1. improper use, maintenance
2. accidental drop
3. a natural disaster
4. unauthorized/unprofessional repair, modification, or customization
5. using a transformer (PF102W)
*This Limited Warranty does not cover the products purchased from sources other than Japan Kneader Co., Ltd.
How to claim;
For inquiries about replacement and warranty please fill out the form in the contact tab and provide:
・order number
・the serial number* of the product
・an explanation of the cause
We may also ask you to provide:
・photos of damages
・tracking number
After we have enough information from customers, we warrant and ship replacement parts to a designated address.
*Serial number is written on the bottom of the product, or the instruction manual.