One-Year Limited Warranty

For RS201/RS101:
We provide a one-year warranty for replacement parts under the following conditions:

1. Dead on Arrival: Products are damaged or defective upon arrival.
2. Initial Failure: Products stop working properly within one year from the date of shipment.

For SB-01/SB-03/SB-04/SB-05:
We provide a warranty for the Sheeter Board under the following condition:

1. Dead on Arrival: Products are damaged or defective upon arrival.

Warranty Exclusions:
The warranty does not cover incidental damage, malfunctions, or failures resulting from:

1. Improper use or maintenance
2. Accidental drops
3. Natural disasters
4. Unauthorized or unprofessional repairs, modifications, or customizations
5. Using a transformer (PF102W)

This limited warranty does not apply to products purchased from sources other than Japan Kneader Co., Ltd.

How to Claim Warranty:
For inquiries about replacements and warranty claims, please fill out the form in the contact tab and provide the following information:

● Order number
● Serial number* of the product
● Explanation of the issue

We may also request:

● Photos of the damage
● Tracking number

Once we have sufficient information, we will process and ship replacement parts to the designated address.

*The serial number can be found on the bottom of the product or in the instruction manual.

Note: We do not accept cancellations or returns for personal reasons after shipment.