We provide a one-year warranty for replacement parts under the following conditions:

1. Dead on Arrival: Products are damaged or defective upon arrival.
2. Initial Failure: Products stop working properly within one year from the date of shipment.

We provide a warranty for the Sheeter Board under the following condition:

1. Dead on Arrival: Products are damaged or defective upon arrival.

The warranty does not cover incidental damage, malfunctions, or failures resulting from:

1. Improper use or maintenance

2. Accidental drops

3. Natural disasters

4. Unauthorized or unprofessional repairs, modifications, or customizations

5. Using a transformer (PF102W)

For inquiries about replacements and warranty claims, please fill out the form in the contact tab and provide the following information:

● Order number
● Serial number* of the product
● Explanation of the issue

● Photos of the damage
● Tracking number

Once we have sufficient information, we will process and ship replacement parts to the designated address.

*The serial number can be found on the bottom of the product or in the instruction manual.

This warranty only applies to products ordered directly from Japan Kneader Co., Ltd.
If you have any questions about the warranty, please contact the store from which you purchased the products.

We do not accept cancellations or returns for personal reasons after shipment.

For more information regarding order cancellations or refunds, please refer to our Cancellation / Refund Policy.