Limited Warranty

Japan Kneader Co., Ltd. provides a limited warranty for the following products under the terms and conditions described below.

1. Manual Dough Sheeters: RS101 / RS201 / RS301

We provide a one-year limited warranty for replacement parts from the date of shipment under the following conditions:

Covered Cases

1. Dead on Arrival (DOA)
The product is damaged or defective upon arrival.

2. Initial Failure
The product does not function properly due to a manufacturing or product defect within one year from the date of shipment.

If a covered defect is confirmed, we will provide the necessary replacement parts at no charge.

2. Sheeter Boards: SB-01 / SB-03 / SB-04 / SB-05 / SB-07

We provide a limited warranty for Sheeter Boards in the following case:

Dead on Arrival (DOA)
The product is damaged or defective upon arrival.

If a covered defect is confirmed, we will provide a replacement at no charge.

3. Warranty Exclusions

This limited warranty does not cover damage, malfunctions, or failures resulting from:

  • Improper use, handling, or maintenance
  • Accidental drops or impacts
  • Natural disasters or other events beyond our control
  • Unauthorized or unprofessional repairs, modifications, or customizations
  • Normal wear and tear
  • Damage caused by use contrary to the instructions provided with the product

4. How to Make a Warranty Claim

For warranty claims or inquiries regarding replacement parts, please contact us through the Contact form and provide the following information:

  • Order number
  • Serial number* of the product
  • A description of the issue

We may also request:

  • Photos or videos showing the issue or damage
  • Tracking number
  • Other information necessary to determine the cause of the issue

Once we have received sufficient information and confirmed that the issue is covered by this limited warranty, we will arrange for the applicable replacement parts or replacement product to be provided.

*The serial number can be found on the bottom of the product or in the instruction manual.

5. Products Purchased from Authorized Distributors

If you purchased your product from one of our authorized distributors, please contact the distributor from which you purchased the product regarding warranty claims.

The terms and conditions of the warranty may vary depending on the seller and applicable local laws.

6. Products Purchased Directly from Japan Kneader

This limited warranty applies to products purchased directly from Japan Kneader Co., Ltd. through our official online store or other direct sales channels.

For products purchased through an authorized distributor, please contact the distributor as described above.

7. Cancellations and Returns

This limited warranty applies to product defects and is separate from our cancellation and refund policy.

We do not accept cancellations or returns for personal reasons after shipment, except where required by applicable law.

For information regarding order cancellations, returns, or refunds, please refer to our Cancellation / Refund Policy.

8. Statutory Rights

This Limited Warranty is provided in addition to, and does not limit or replace, any statutory rights or remedies available to consumers under applicable laws.

In particular, consumers in certain countries or regions, including the European Union, may have statutory rights regarding defective or non-conforming products that apply regardless of this Limited Warranty.