Read Before Purchase
About your shipping information
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For international deliveries, please enter your shipping information using the English alphabet.
Please make sure that you enter the correct information to avoid dispatch errors. Provide the shipping address without omitting the province/city/ district name or any other information that should be included.
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We ship our products by UPS Air.
It usually takes about a week after shipping, regardless of the destination country.
However, we cannot guarantee a delivery date, as this also depends on how soon the customs office releases the package.For any questions about your shipment after it has been dispatched, please contact UPS directly with your tracking number, which will be sent to you by email once you have completed your order.
In addition, if UPS contacts you regarding your shipment, including paying taxes, please respond to them as soon as possible.
About taxes and any other charges
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Tax and import duty are not included in the total price.
Before receiving the products, you will be responsible for paying any import duties, taxes (including VAT), and handling charges incurred in your country.
Please check the import rules and customs regulations of your country, as well as the relevant documentation.
If you have any questions or concerns, you may wish to contact Customs in your country before making your purchase. -
Shipping to the EU, Norway, and Switzerland:
If customs identify you as a business recipient, you will be asked to provide your VAT number and EORI number.
We recommend contacting your local customs authority before making a purchase to determine if you are classified as a business recipient.
To ensure a smooth transaction, please include your VAT and EORI numbers in the designated field when placing your order.
About Cancellation
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We do not accept cancellations or returns for personal reasons after shipment.
For more information regarding order cancellations or refunds, please refer to our Cancellation / Refund Policy.
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Purchase within Japan
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Our store does not accept orders for shipping within Japan.
For domestic shipping, please contact us via the contact form. We will proceed with your order via email.
If you live in Japan, and can place your order in Japanese, you will find it easier to purchase our products from our Japanese Online Store.
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Information about the place you will stay is required for your short stay.
If you would like your products to be delivered while you are staying in Japan, please provide us with your hotel address and your check-in / check-out dates.
Please also confirm whether your hotel accepts deliveries.